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Customer Service

Q: How do I place an order?

A: You can order directly through our website and follow the simple one-page checkout.  
If at any time you are having trouble placing your order, please call (818) 591-0808, Toll Free (877) 567-9447, or email us at Info@GodivasSecretWigs.com and we will gladly walk you through it.  We can place the order over the phone for you as well.  

Q: Can I change or cancel an order?

A: If you need to cancel your order, or modify the style/color you ordered, it must be done within 1 hour of your order being placed.   You MUST CALL (877) 567-9447 to modify your order.  We will then verify that the order has not shipped out yet.  We begin processing each order very quickly in order to ship as soon as possible.   Unfortunately, we are unable to apply promo codes after an order has been placed.   

Q: I forgot to use my promo code.  Can I still apply it?

A: We are unable to apply promo codes after an order has been placed.  Additionally, only one discount may be used per order.

Q: Can I use my Rewards Points and a promo code? 

A: When redeeming Rewards Points, you are not able to apply any other promo codes at checkout.  Our system only allows one discount per order. 

Q: If I place a PREORDER with other items too, when will the other items get shipped?

A: If in United States: If the other items total over $99, they will ship out right away and you will receive free shipping.  If they are under $99, they will be held and shipped with the preordered item. 
If International: All other items will be shipped along with the preorder, regardless of the total.  If you need items right away, do not include them in your preorder.  

Q: What if I can’t find what I’m looking for?

A: If you don’t see a product you’re looking for, email Info@GodivasSecretWigs.com or call Toll Free (877) 567-9447 and we will try to get you a price quote. We have many items available, which are not on our site.

Q: How do I know if a product is available?

A: If the website is allowing you to order a product, it is most likely in stock.  If you attempt to choose an item in a color that is out of stock, it will say "Sold Out" and you will see a pink button that says, "Notify When Available."  Click that button and add your email or phone number to be notified when the product you want is back in stock.  If you want to know for sure if a specific item is in stock, please email or call us and give us the Item Name and Color and we can look it up for you.

Q: What color should I order?

A: Choosing a color can be tricky, especially when your only guideline is the color chart. If you have bought wigs from us before, you may already know the exact color you want. If this is your first time purchasing from us, here are a few helpful tips:
1. Look at our Color Videos, found on our website or on YouTube.com.
2. Look at the other wigs on our website to see larger pictures of many of the colors.
3. Go to www.YouTube.com and look up Godiva’s Secret Wigs. We have created lots of videos and many show a 360 degree view of the wigs and the colors. This will also give you a better idea of the colors.
4. If you are still having trouble, email us at Info@GodivasSecretWigs.com and tell us what you are looking for or send us a picture of your hair or a color that you like. Our experienced staff can help make color recommendations; however, we cannot guarantee that our suggestions will work for you. Our staff is not responsible if you do not like the color that you choose.
5. If you want to actually be able to see all of the colors before you purchase a wig, you can order an entire Color Ring from us for $45.
6. If you are having trouble choosing between a couple colors, you can purchase individual Color Swatches for $4 each. This is a wonderful way to compare a few colors and make your choice.

Q: Can I purchase a Color Ring?

A: You can purchase a full Godiva’s Secret Wigs Color Ring for $45. This way you can actually see each color swatch.

Q: Do I have to buy an entire Color Ring?

A: You do not have to buy a full Color Ring. You can buy individual Color Swatches for $4 each. This is a great way to compare colors if you are torn between a couple.

Q: What methods of payments can I use?

A: We accept American Express, Visa, MasterCard,and PayPal.

Q: When will my credit card be charged?

A: Your credit card is charged and funds are captured at the time of your purchase.  *If you place an order and then decide to cancel it, it will take a few days for the funds to be returned to your account.

Q: Will I be taxed on my purchase?

A: Orders shipped to an address in California are charged sales tax, because that is the state we are located in.  Additionally, if we are shipping an order to any of the following states,  we are required to charge a destination based sales tax, because these states require our internet sales to be charged sales tax.
Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.  

Q: Can I order by phone?

A: If you feel more comfortable speaking with a salesperson, we will be more than happy to help you and take your order over the phone. Please call Toll Free (877) 567-9447, or locally (818) 591-0808 between the hours of 8:30am-4:30pm Pacific Standard Time, Monday thru Friday.

Q: When will my order be processed?

A: All orders placed on our website are processed by the next business day; however that does not mean that they will ship out that day.

Q: I wanted to purchase a wig on your website, but accidentally ordered it twice. What do I do?

A: If you accidentally order the same wig twice, please call us Toll Free at (877) 567-9447 or email Info@GodivasSecretWigs.com immediately. We will look into it and make sure you are only charged once. Sometimes, it appears that you ordered twice, but it was only charged once.

Q: How do I get a final invoice?

A: The invoice will be emailed to you when your order is placed.  A copy will also be included in your package along with the item(s) you purchased.

Q: Do you have a catalog?

A: Since we are constantly adding new styles and colors to our collection, we do not have a catalog. All of our wigs can be seen on our website. If you are searching for something that you don’t see on our website, please email us at Info@GodivasSecretWigs.com or call us Toll Free at (877) 567-9447 and we will try to help you find what you are looking for.

Q: I sent you an email and I never got a response. What happened?

A: We always attempt to answer emails as soon as we receive them, but sometimes it may take a day or two. If you have not received a response from us after two days, it is most likely that we did not receive your email or the response was sent to your spam mail. In that case, please try again. We want to help each person and answer every single question you may have!