RETURNS

CLICK HERE TO START YOUR RETURN

A COPY OF YOUR INVOICE MUST BE INCLUDED WITH YOUR RETURN FOR IT TO BE PROCESSED. 
*If your order number starts with "G-", be sure to include that for your order number.
You will be guided through your return, and U.S. orders will be able to print a return label at the end.

WHAT IS YOUR RETURN POLICY FOR ONLINE PURCHASES?

You have 20 days to return the product to us from the date it was shipped to you. 
To be eligible for a return:  Items must have tags attached -- Not cut, altered or washed -- Odor-free, no sign of wear -- No makeup or styling product reside -- Not a Final Sale item

You have TWO options:
Option 1 : STORE CREDIT- No restocking fee.  The entire amount you paid for the product will be given to you as a store credit for YOU to use on future purchases.  A store credit can not be converted into a refund in the future.  Store credits never expire.
Option 2: REFUND- Your product cost will be refunded back to the payment method(s) you used for this order, less a restocking fee of $10.00.  (Store credits can not be refunded.  See below for details.)

*Note: If you request our assistance in selecting a style or color, please understand that we can only make suggestions and cannot guarantee that these suggestions will work for you. We cannot waive the restocking fee on returns, so please be sure to order carefully.

HOW DO I RETURN AN ORDER IF I'M IN THE UNITED STATES?

Simply click the link above and you will be walked through your return. At the end, you will be able to print a return label, to ship the order back to us.
If you choose a Store Credit, return shipping will be $7.95. 

If you choose a Refund, return shipping will be $17.95 (this includes the $10 Restocking Fee).  

HOW DO I RETURN AN ORDER IF I'M INTERNATIONAL?

Simply click the link above and you will be walked through your return.  For International orders, we do not provide return shipping labels. 
If you choose a Store Credit, there is no fee.
If you choose a Refund, there will be a $10 Restocking Fee.
Once you've done your online return, take your package to a delivery carrier and send it back via a prepaid, insured, traceable method to ensure a safe and documented delivery.  

WHAT DO I DO IF I'M NOT ABLE TO PRINT A LABEL?

Simply locate your invoice, check whether you want a Store Credit or Refund, then send your order back to the address at the top of the invoice.   Be sure to send your package back via a prepaid, insured, traceable method to ensure a safe and documented delivery.  

 

WHERE DO I SEND MY RETURN?

Your web returns must be mailed to the address below.  DO NOT mail or bring your web returns into our retail stores as the return cannot be processed there.

Mail return to:
Godiva’s Secret Wigs
Attn: Returns Dept.
5230 Las Virgenes Rd. #285
Calabasas, CA 91302

CAN I SEND BACK MULTIPLE RETURNS IN THE SAME BOX?

Since the labels are based on the weight of the items in your return, if you add extra items to the box that were not on your return, the package will most likely be rejected by the post office and sent back to you. 

HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?

Once we receive your returned product, please allow 5-10 business days for your return to be processed.  We will submit the return, minus any applicable restocking and shipping fees.  If you requested a refund, it does take a few days to get processed through the banks as well.  Sometimes you won't see the refund until your next bank statement.

WHAT HAPPENS IF I SEND AN ITEM BACK THAT IS PAST THE 20 DAY RETURN POLICY?

If we receive an item that is outside our return policy, but is less than 45 days old, we will give you a Store Credit, minus a 30% restocking fee. 
If we receive an item back that is over 45 days old, we are not able to take this item back for a refund or store credit.  We will assume that you are donating this to us, and we will give it to a person who needs it, but can't afford it.

WHAT IS YOUR RETURN POLICY FOR FINAL SALE ITEMS?

If an item is listed on our website as Final Sale, or marked on your invoice as Final Sale, it cannot be returned.  

IF I PAY FOR MY ENTIRE ORDER WITH A STORE CREDIT AND I DON'T LIKE IT, CAN I GET A FULL REFUND?

No, a store credit can never be converted into a refund.  However, any items you return will not incur a restocking fee when you've paid by store credit.     

IF I COMBINE MY STORE CREDIT WITH ANOTHER FORM OF PAYMENT ON A FUTURE ORDER AND I DON'T LIKE IT, CAN I GET A FULL REFUND?

No, the portion you paid with a store credit, remains a store credit.  However, the portion paid for by another form of payment can be refunded back to that form of payment.   

CAN MY STORE CREDIT BE USED ONLINE AND IN-STORE?

If you received a Store Credit from an online purchase, that credit can only be used online.  
If you received a Store Credit from an in-store purchase, that credit can only be used in the store.  

 

WHAT IS YOUR RETURN POLICY FOR IN-STORE PURCHASES?

If you've made a purchase in our Woodland Hills, CA store, there are no refunds; however, we do offer a 7 day exchange, as long as you have your receipt.  The item must be in new condition.  Any item that has been worn, trimmed, cut or altered in any way cannot be returned.  If you'd like to exchange an item, you must bring it back to the store you purchased it from and we'd be happy to help you!