WHAT IS YOUR RETURN POLICY FOR ONLINE PURCHASES?
You have 20 days to return the product to us from the date it was shipped to you.
Your items are eligible for a return if:
Tags are attached -- Odor-free, no sign of wear -- No makeup or styling product reside -- Not cut, altered or washed --Not a Final Sale item
If for any reason you are not completely satisfied with the style or color that you chose, you have TWO options:
Option 1 : STORE CREDIT- No restocking fee. The entire amount you paid for the product will be given to you as a store credit for YOU to use on future purchases. We do not offer automatic exchanges. Your store credit does not expire and can not be converted into a refund.
Option 2: REFUND- Your product cost will be refunded back to the payment method used to pay for your order, less a restocking fee of $10.00.
A COPY OF YOUR INVOICE MUST BE INCLUDED WITH YOUR RETURN FOR IT TO BE PROCESSED.
For United States returns, CLICK HERE to start the return process.
*If your order number starts with "G-", be sure to include that for your order number.
You will be guided through your return, and able to print a return label.
If you choose a Store Credit, return shipping will be $7.95.
If you choose a Refund, return shipping will be $17.95 (this includes the $10 Restocking Fee).
For International returns follow the directions below:
Step #1- Fill in the client return form
CLICK HERE for a client return form and include it in your return.
Step #2- Return Instructions.
We do not pay for return shipping or provide return shipping labels. Send your package, the filled out Return Form and a copy of your receipt, via a prepaid, insured, traceable method to ensure a safe and documented delivery to the address below. Web returns cannot be processed in our retail stores. Once we receive your returned product, please allow 5-10 business days for your return to be processed.
Note: If you request our assistance in selecting a style or color, please understand that we can only make suggestions and cannot guarantee that these suggestions will work for you. We cannot waive the restocking fee on returns, so please be sure to order carefully.
WHERE DO I SEND MY RETURN?
Your web returns must be mailed to the address below. DO NOT mail or bring your web returns into our retail stores as the return cannot be processed there.
Mail return to:
Godiva’s Secret Wigs
Attn: Returns Dept.
5230 Las Virgenes Rd. #285
Calabasas, CA 91302
HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?
Once we receive your returned product, please allow 5-10 business days for your return to be processed. We will submit the return, minus any applicable restocking and shipping fees. If you requested a refund, it does take a few days to get processed through the banks as well. Sometimes you won't see the refund until your next bank statement.
WHAT IS YOUR RETURN POLICY FOR FINAL SALE ITEMS?
If an item is listed on our website as Final Sale, or marked on your invoice as Final Sale, it cannot be returned.
WHAT IS YOUR RETURN POLICY FOR IN-STORE PURCHASES?
If you've made a purchase in our Woodland Hills, CA store, there are no refunds; however, we do offer a 7 day exchange, as long as you have your receipt. The item must be in new condition. Any item that has been worn, trimmed, cut or altered in any way cannot be returned. If you'd like to exchange an item, you must bring it back to the store you purchased it from and we'd be happy to help you!