Shipping & Handling

Q: What are my shipping options?

A: We offer USPS First Class, USPS Priority, USPS Express Shipping, and DHL Express International Shipping, depending on your order weight and destination.

DOMESTIC ORDERS (Within the United States)
All U.S. Orders over $99 have the option for FREE Priority Mail Shipping! (subtotal must be over $99 after any discounts)
If your order weighs less than 1 ounce, you will have the option to choose a USPS First Class Envelope,  which is $5.  
For all orders, you have these options:
Priority Mail (generally arrives 5-10 business days after being shipped)
Priority Mail Express (generally arrives 1-3 business days after being shipped)

INTERNATIONAL ORDERS
*We are not responsible for any duties, taxes or additional charges that may be charged by Customs for any International deliveries.
*Due to Covid-19, some international orders are taking longer to arrive at their destination and get through customs.  We have no control over this process.  For the fastest shipping, we suggest you choose DHL Express.
**Currently, we are not able to ship to Brazil, Mexico or UAE. 

CANADA  
If your order weights less than 1 ounce, you will have the option to choose USPS First Class Envelope- Canada, which is $6, and usually takes 7-21 business days for delivery; this method is not insured. 
For all orders, you have these options:
Priority Mail International (generally arrives 10-14 business days after being shipped)
Priority Mail Express International (generally arrives 2-7 business days after being shipped)
DHL Express (generally arrives 2-7 business days after being shipped)

FRANCE, INDIA, PHILIPPINES, SOUTH AFRICA, UNITED KINGDOM
DHL Express (generally arrives 2-7 business days after being shipped)
Note for India: Orders going to India seem to have very high duty costs at this time.  You are responsible for paying these duties to receive your order.

AUSTRALIA & NEW ZEALAND
For all orders, you have these options:
Priority Mail Express International (generally arrives 2-7 business days after being shipped)
DHL Express (generally arrives 2-7 business days after being shipped)

ALL OTHER COUNTRIES  
For all orders, you have these options:
Priority Mail International (generally arrives 10-14 business days after being shipped)
Priority Mail Express International (generally arrives 2-7 business days after being shipped)
DHL Express (generally arrives 2-7 business days after being shipped)

 

Q: I forgot to use my promo code.  Can I still apply it?

A: We are unable to apply promo codes after an order has been placed.   

Q: What does your shipping label say?

A: Our shipping label simply says Godiva's Secret.  It is meant to be discreet.  
 

Q: When can I expect my order to ship?

A: We process orders each business day (Monday through Friday). If all items are in stock, your order will ship out within 1-3 business days.  During our big promotions, allow an extra 1-2 days for your order to ship out.  
 

Q: How can I track my order?

A: Once your order has shipped, you will receive an email from us stating that the Status of your order has changed to Shipped and there will be a Tracking Number that you can click on to track your order.  If you don't see that email, you can email us or call Toll Free (877) 567-9447 and request the Tracking Number. We are happy to track your order for you as well.

 

Q: What if my tracking shows the package was "delivered" but I did not receive my package?

A: In rare cases, packages may show as "delivered" but could take an additional 24 hours to arrive, so please wait the extra day before contacting us.  After that, you MUST call or email Godiva's Secret Wigs within 5 days to let us know that your package is missing.  If we are not notified quickly, there may be nothing more that we can do, as the shipping carrier must be notified in a timely manner. 


Q: What if my package is damaged when I receive it?

A: If your package arrives damaged, you may refuse the delivery at no cost to you. If you received damaged merchandise, please contact us immediately.
 

Q: What if I accidentally entered the wrong shipping address on my order?

A: Please contact us as soon as you realize the address is incorrect. If the order has not shipped out yet, we will be able to correct the error. However, if the order has already shipped out, and it does not reach you, you will be responsible for paying the additional shipping costs to have the order shipped to the correct address.